FAQs
📦 Order Processing & Shipping Details
⏳ Order Processing Time
Once your order is placed, please allow 3–5 business days for processing and preparation before it is shipped. This ensures every order meets our quality standards before leaving our facility.
🚚 Shipping Timeframes
U.S. Orders
Orders within the United States are shipped via USPS or FedEx. Estimated delivery time is 15–20 business days after dispatch.
International Orders
Delivery times for international orders vary by destination and fulfillment center, typically ranging from 15–30 business days.
⚠️ Potential Delivery Delays
While we work hard to deliver on time, occasional delays may occur due to factors beyond our control, such as holidays, extreme weather, customs processing, or global disruptions. We appreciate your understanding should this happen.
🔎 Track Your Order
Every order includes tracking information. Once your package ships, you’ll receive a confirmation email with tracking details. You can also check your order status anytime through our Track Your Order page.
❌ Order Cancellations
Orders may be canceled within 24 hours of purchase without penalty.
To request a cancellation, please email sooticals@gmail.com with the subject line: “Cancel My Order.”
🏠 Address Changes
If you need to update your shipping address, contact us within 24 hours of placing your order. Once an order has shipped, address changes can no longer be made.
📦 Delivery Attempts
Shipping carriers typically attempt delivery up to two times. If delivery is unsuccessful, the package may be returned to us.
💔 Damaged or Defective Items
If your order arrives damaged, please contact us with your order number and clear photos of the item. We’ll arrange a replacement at no additional cost.
💬 Need Assistance?
Our support team is always here to help. If you have any questions or concerns, reach out to us at sooticals@gmail.com. We aim to respond within 24 hours.