Shipping Policy

🕒 Delivery Time — Orders are typically delivered within 7–14 days of placement, depending on product availability, payment verification, destination, and courier operations.

🚚 Shipping Cost — Free shipping is available on all Sootical orders.

📦 Shipping Method — Orders are shipped through trusted and reputable courier services. Depending on the destination and carrier, a signature may be required upon delivery.

🔎 Tracking Information — Once your order has been shipped, you'll receive a tracking number so you can monitor your package and follow its delivery progress through the courier's tracking system.

📍 Delivery Changes — Need to update your shipping address? Contact us as soon as possible after placing your order. We'll do our best to accommodate your request, but changes cannot be guaranteed once your order has entered processing or shipment.

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Return Policy

📅 Return Window — You may request a return within 14 days of delivery.

✅ Return Criteria — To be eligible for a return, items must be unused, in their original condition and packaging, with all applicable tags and labels intact.

🔄 How to Return — To begin a return, contact our customer care team with your order number and reason for the return. We'll provide the instructions and guide you through the next steps.

💳 Refunds — Once your returned item has been received and approved, your refund will typically be processed within 14 days and credited to your original payment method.

📮 Return Shipping — Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, Sootical will cover the applicable return shipping costs.

📧 Questions? We're always happy to help. Reach us anytime at support@sootical.com.